Operations Management

Course description

Operations management concerns the production and delivery of goods and services. This course focuses on those business processes, procedures and strategies used to transform various inputs into finished goods and services. Focus is on both understanding how the provision of goods is organized and managed and recognizing potential areas of improvement in the management or production of goods and services. Also of major study will be how operations management interfaces with other functional areas and the various issues and problems that traditionally arise in the field of operations management including those related to technology, globalization and ethics. This course is aimed at examining some of the important practical concepts related to production and operations management. It addresses how top level management can improve decision‐making in both the manufacturing and service sectors.

Course outcomes

Upon the completion of this course, students will be able to:

• Analyze how industry and service organizations perform various management practices to remain competitive and productive in current environments
• Identify and comprehend how managerial decisions in production/operations and their interrelationships with the other functional areas of the firm functions
• Develop the design of productive operations systems, strategic plan and operations plan and control
• Learn the concepts of process selection and job design, facility planning, capacity planning, forecasting, inventory management and production planning and control

Course contents

Click the down arrow icon [ 🔽 ] to expand and collapse the course topics.

🔽 1 h 42 min | Nature of Operations Management
  • Meaning and importance of operations management
  • The scope and key decision area of operations management
  • The significant events in the development of operations management
  • Manufacturing and service operations
  • Productivity and its measurement
🔽 1 h 27 min | Operations Strategy and Competitiveness
  • Meaning and relationship between operations strategy and competitiveness
  • Strategies for competitive advantage
  • Operations management contribution to strategy
  • Activity mapping
  • International operations strategies
🔽 1 h 33 min | Design of Goods and Services
  • The meaning of product design
  • New product development opportunities
  • The product development system
  • Quality function deployment and organizing for product development
  • Product design
  • Service design
🔽 1 h 39 min | Process and Capacity Design
  • Process strategies and their strategic implication
  • Tools for process analysis and design
  • Meaning and strategic implication of capacity strategy
  • Design and effective capacity
🔽 0 h 51 min | Location Strategies
  • Meaning of location strategy
  • Critical success factors in location decision
  • Factors that affect location decision
  • Factor rating method and its major purpose
🔽 1 h 20 min | Layout Strategy
  • Meaning and strategic importance of layout strategy
  • The layout design considerations
  • Types of layout
🔽 1 h 16 min | Aggregate Planning
  • Meaning and importance of aggregate planning
  • Types of aggregate planning
  • Aggregate palling strategies
  • Demand and supply options in aggregate planning
🔽 1 h 28 min | Scheduling
  • Meaning and strategic implication of short-term scheduling
  • Scheduling criteria
  • Priority rules for dispatching jobs
  • Scheduling in service
🔽 1 h 25 min | Quality Management and Control
  • Meaning of quality and different views of quality
  • Implication and key dimensions of quality
  • Quality improves profitability
  • The cost of quality
  • Quality determinants in service


This course includes:

    12 h 41 min recorded video

    Downloadable resources (books and articles)

    One year access

    Access on mobile and TV

    Advanced Level

    Certificate of completion


1 year of access
This course does not have any sections.
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